Return Policy

Return Policy

At Vennly, we want you to be completely satisfied with your purchase. If you are not happy with your order, please read our return policy below.

Return Window

You have 7 days from the date of delivery to request a return.

Eligibility

To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Please include proof of purchase with your return.

Return Shipping

Return shipping costs depend on the reason for the return:

• Defective or incorrect items: Vennly will cover the cost of return shipping.
• Change of mind or other reasons: The customer is responsible for return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

The following items cannot be returned: opened consumable products, items damaged due to misuse, or items returned after the 7-day window.

How to Initiate a Return

To start a return, please contact us at support@vennly.co.za with your order number and reason for return. Our team will guide you through the process.